Returns & Refunds Policy
At Zamzam, we prioritize your satisfaction and the quality of our food products. Due to the perishable nature of our items, we offer returns or replacements for products that arrive damaged or incorrect within 24 hours of delivery.
Inspect Your Order
Please check your food items immediately upon arrival to ensure everything is fresh and correct.
Contact Support
If there is an issue, email our support team within 24 hours with your order number and clear photos of the items.
Review Process
Our quality assurance team will review your request and confirm eligibility for a refund or replacement within 2 business days.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing